Inbound Services
Spectra Call Center is one of the leading and most equipped inbound call center service providers in Saudi Arabia. We clearly understand that our growth depends on the growth of our clients and therefore we lay focus on the goals of our clients. Helping our clients achieve their goals automatically pushes us to higher heights. Companies face different needs and we strive to ensure such needs are sorted with perfection. We offer a huge range of inbound call center services with most of the services being customizable to meet your needs. The inbound call center services include:
Inquiry Handling
Inquiry handling is probably the most popular inbound call center solutions. At Spectra Call Center we handle all your customer’s inquiries in a professional, time-efficient, and responsible manner to ensure that the customer is happy with your company.
Complaints Handling
Our Call Center agents are skilled at resolving both the routine complaint as well as finding effective solutions to more complex complaint. Spectra Call Center believes that in order to be skilled at resolving complaint, call center agents must receive proper training and be allowed a certain degree of autonomy.
Order Taking
Businesses have gone digital and these days orders are either taken through calls or online. We ensure that all orders by customers are well recorded and the orders passed to you for timely processing. We also follow-up to ensure that customers get exactly what they ordered for. We work perfectly for small, medium, and large companies. Contact Spectra Call Center today and learn more about our inbound call center solutions.
Reservation Services
Spend too much time with your call center reservations and other booking customer services tasks, and the rest of your business will suffer. Neglect your booking customer service platform, and you’ll miss out on all sorts of opportunities. There’s a fine line between responsible appointment setting services and inadequate call center reservations. The problem for many businesses is finding that “sweet spot” for reservation services. Enter Spectra Call Center. Our proven, multi-platform, any-industry call reservation services provide superior back-end support at budget-friendly prices.
Customer Service
In Spectra Call Center, we provide an exceptional and seamless customer experience for your business. With comprehensive knowledge of your products and services, our professional Call Center Agents take orders, answer questions, make product and service recommendations and resolve problems in a professional manner. Our target is to ensure the highest level of service that your customers expect and deserve.
Tier I Tech Support
Spectra Call Center’s Agents are highly trained specialists working with many technological companies to assist with your tech service and support needs. Our Tech Support service mobilizes our staff of knowledgeable Agents that identify, answer and resolve customer inquiries and issues. With 24/7 support in our Call Center, your customers are assured professional and highly trained Agents that deliver personalized service. From outsourced IT support to technical support outsourcing, Spectra Call Center has you covered from Tier I and beyond. We are offering many services such as: Software Issues, Problem Resolution, Warranty Support, Troubleshooting, Status Updates, Escalation Handling and Hardware Issues…
Order Processing
Spectra Call Center agents ensure that your products and services are quickly and accurately processed for on-time shipment.
Help Desk Services
Ideal for companies like health insurance and financial services where callers may need help with their accounts or understanding the complexities of the service offering. Supplement your current team with our knowledgeable agents able to identify, assess and determine solutions for immediate resolution.
