Outbound Services
Other than inbound services, Spectra Call Center also offers many outbound call center services. We offer a combination of technology, experience, and infrastructure to effectively manage different types of outbound call center services in Saudi Arabia. Our high-quality services help you achieve your business goals by reaching your current and potential customers effectively. Our Outbound call center services includes
Collection
Ensuring payments are collected regularly can be a real problem for businesses and there is often a debate between reducing costs and increasing collections. Fortunately, with Spectra Call Center’s well-trained team, a client can have the confidence that they will not miss out on payments. Spectra Call Center provides an efficient and effective service by offering real time updates and dashboards for easy tracking of performance to business owners.
Follow-up
In Spectra Call Center, we know that reaching out to potential and existing customers is a big part of your business communication strategy. Therefore, we follow up with clients and leads through reminder call services, customer follow-up, call back follow up services and more. Our first and last concern is to maintain a productive and profitable communication cycle no matter what business you’re in. Take the step and contact us now.
Telesales & upsells
The world has become a global market and this has increased competition. To ensure that our clients remain up there, we offer cross-selling & upselling additional products or services to give them a competitive edge helping them increase their profits. We can help identify, engage and convert new leads with our vast experience in closing the deal with our experienced team.
Surveys & Feedback & Quality
Learn what customers think about your product or service offering and your business. With survey and feedback data at your disposal, you’ll see how outsourced customer service can help refine your products and services! Obtain actionable feedback with our surveys able to provide to your callers immediately to gain insight into satisfaction levels.
Customer Retention
How do our client retention solutions work? Spectra Call center works directly with your business to help lower customer acquisition costs through timely after-sales follow-up and targeted marketing messages. Spectra Call Center’s client retention services makes ensures loyalty is an integral part of your call center service. We leverage multi-channel communication avenues like social media, SMS messaging, phone calls, etc… to keep your clients in the loop. Customize your message, improve customer retention, and take your call center performance to the next level with Spectra Call center’s outsourced customer service and retention strategies.
Appointment Setting
Appointments are essential to everyday business operations. Use Spectra Call Center as your appointment setter and let us handle your busy administrative schedule! Spectra Call Center uses a problem-solving approach to assess your outbound appointment setting needs. Think about the anatomy of a single appointment: Your customer calls to schedule. The appointment setter spends time to check the date and time availability. Once the appointment is set, a follow-up call is made to confirm. All told, that’s at least 2-3 minutes of valuable time, time that would be better spent focused on more critical business activities. Our answering service appointment setting, including the best live agent support and advanced appointment setting software to boost productivity, improve customer service metrics and make your business run efficiently.
Seminar & Event Registration
Seminars, workshops, and other types of events offer powerful tools for connecting with interested prospects and turning them into customers. But managing call reservations and the process of reservation services such as accepting, tracking, and organizing responses and reservations for those events, corporate booking services, customer service, and more is a costly and time-consuming process for many companies. This is especially true if your business puts on large numbers of events at many different locations throughout the country.
Fortunately, there’s a simple and very cost-effective solution: Spectra Call Center’s Seminar & Event Registration services. Our unique customer booking service helps companies deliver a seamless communication experience with prospects and clients looking to make or confirm their reservations at company-sponsored events. So, whether you need reservation service agents, better conversion rates or anything else, Spectra Call Center has the solution!
Product & Services Promotion
Our product promotion campaigns include encouraging, informing, and reminding your current or future customers about your products or services. Our promotion services are well supported through our extensive teleservices.
Lead Verification
Spectra Call Center’s inbound and outbound agents, along with our intuitive outbound call center software, confirm sales-specific request from potential customers, and also existing clients. Once leads are verified, they’re ideal candidates for continuous communication and eventual sales!
