Who we Are?

Welcome to Spectra Call Center

A Call Center Company You Can Count On!

Spectra Call Center’s in Saudi Arabia has everything you need to expand your brand, bolster bottom-line expectations, and provide outstanding customer service.

Now that you know a little bit about Spectra Call Center, we’d love to learn some more about your company’s call center needs! If you’d like to improve your customer service and enjoy more intelligent & intuitive processes, give us a call today at 0115122110.

We look forward to helping you today!

Who We Are?

A Call Center Company You Can Count On!

There are many Call Centers touting low-cost solutions with professional call agents. This likely sounds familiar because it’s all about business. However, digging deeper to find a company with your similar values and enthusiasm significantly narrows the field because for us, it’s more than just business, it’s about a relationship. With our proactive team, entrepreneurial spirit and personal communication, Spectra Call Center is more than a Call Center. We are your long-term partner, with you all the way.

Our Mission

Providing innovative and reliable customer service and call center solutions that meet the needs of our customers and create an environment that supports entrepreneurship through a professional team in line with the National Vision 2030.

Our Vision

To be the best among the five leading institutions in providing customer service and call center solutions in the Kingdom.

Our Team

A Call Center Company You Can Count On!

Outsourcing gives you the chance to leave parts of your business to competent experts with great experience. Our professional team is our biggest value. We have Saudi call center agents who are trained to make inbound and outbound calls with professionalism. We are proud of their teamwork and their kindness which will thrill every customer.

Our Values

A Call Center Company You Can Count On!
  • Customer Satisfaction.
  • Creativity and Innovation.
  • Responsibility and achievement.
  • Continuous development.

Our Strategic Goals

A Call Center Company You Can Count On!
  • Excellence in customer service.
  • Develop and improve performance and improve performance.
  • Increase customer confidence.
  • Taking care of quality and standards policies.
  • Spreading across the kingdom.

Spectra call center features

A Call Center Company You Can Count On!
  • Calls scheduling and calling on a specific time.
  • Calls recording and calls forwarding to a specific time.
  • Telesales and telemarketing via mobile calls.
  • Surveys conducting via mobile calls.
  • Registry of incoming, outgoing and missed calls.
  • Forwarding to IVR and decreasing waiting time.
  • Efforts and costs saving and few agents.
  • Calls forwarding to specific departments.
  • Helping to measure feedback by voice surveys.
  • Provide system backup.
  • Connecting with Analog lines.
  • Connecting with SIP or DID/DOD lines.
  • Connecting with mobile GSM.
  • Connecting local or international branches.
  • Integrate reports to evaluate call center and customer services staff.
  • API linking and CRM integration.
  • Company branches connecting via a unified call center system.
  • Waiting, recording, and calls forwarding features.
  • Customers list auto-dialing and call distribution.
  • Customer service and technical support call monitoring.
  • Performance monitoring and evaluating with reports and live panel.
  • Detailed calls reports.
  • Multiple techniques to evaluate calls.
  • Helping to recognize customers problems and needs.
  • Providing a better experience for customer service.
  • Regular staff performance evaluating and improving.
  • Regular technical support 24h/week.
  • Time Saving by auto-dialing instead of manual one.

GET A QUOTE

Contact us for  consultation.

اطلب عرض سعر

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